Low Balance: It is the goal of the district and its staff to notify students and guardians of low food service account balances before they reach a negative balance, or the balance affects the student’s ability to obtain regularly scheduled meal items.

• When a student’s food service account reaches a balance that supplies three meals or less they will be notified by the staff at the point of lunch service.

• Low balance notifications will be sent home with the student, concealed, and addressed to their guardian, each day once the account has reached a balance that supplies three meals or less.

• Skyward Family Access can be accessed by guardians to view student account balances. Guardians may activate a low balance notification feature and be notified of their student’s low balance via email when balances are less than the amount required to purchase three regular priced meals.

Negative Balance: Once a student has reached a negative balance, the following attempts will be made:

• If the student attempts to purchase lunch, but the account has insufficient funds, the student or staff will attempt to contact a guardian to notify them that additional funds are needed. The student will then be allowed to obtain a regularly scheduled meal. The student’s lunch account will be charged at their normal rate.

• Students will be allowed to obtain up to three meals with insufficient funds, following the process described above.

• Negative balance notifications will be sent home with the student, addressed to the guardian, each day once the account has reached a negative balance.

• Skyward Family Access can be accessed by guardians to view student account balances. Guardians may activate a low balance notification feature and be notified of their student’s low or negative balance via email when balances are less than the amount required to purchase three regular priced meals.

• If a student’s account balance goes negative beyond the amount of three meals (at their assigned purchase price) the student will be offered an alternate meal that does not overtly identify them as not having sufficient funds, while meeting the FNS nutritional goals.

Please contact your student’s school office if your child has a low or negative balance, and you are currently unable to add funds. Your family may qualify for free or reduced lunch pricing by completing an application.

Making Payments: Payments can be made to student foodservice accounts in multiple ways.

• By cash or check in the student’s school office.

• By debit or credit card under the Food Service tab in Skyward Family Access. Please note there is a transaction fee of $1.50 per payment when using this method.

Please contact your student’s school office if you have questions regarding making payments.
Collection of Unpaid Negative Balances:

• Statements will be mailed monthly for all accounts with a negative balance.

• Negative lunch account balances will be treated as a student fine and will follow the same collection process.

• Upon graduation, any remaining negative balances on the student account will be considered bad debt.

Adult Accounts: Adult accounts may not be in a negativebalance status. Funds should be deposited prior to making any purchases. No purchases will be allowed if the charge exceeds the available balance of the account.